5

I once came to this garage with a different vehicle that was having even more problems than the one I currently have (in the end, that vehicle was good for nothing but selling it for scrap). At that time, they were courteous and had a plan mapped out for me. I ended up not being able to leave the vehicle with them, but I was so impressed with how well I was treated with a beat up old rusted vehicle, that when I had a problem with my new vehicle, they were the first place I thought of. They fixed the immediate problem, and gave me estimates for additional problems. Steven (Stephen?) was very honest and down-to-earth with me (My favorite part of the conversation was his asking something like "how long are you truly looking to drive this car?" Because yes, this car has a lot of problems - Thanks, other garage who sold me that car!). The main problem got fixed, and I was on my way. It was a 4-star experience, I left a 4-star review. That is NOT a bad experience or review, mind you. There was one minor issue. This time I had a few very urgent issues which came up. Again, the staff at Automotive Magic was very down to earth with me. In a perfect world, I'd have the money to fix all of the problems. That said, in a perfect world I'd just buy a new car that's more reliable. Not AM's fault at all there. I told them my plan for the car, and that I needed only to fix the issues that would get me through to that target. And my budget. Not only was the garage willing to work with me on that, they called me the next day and said they found ANOTHER issue they missed in their initital assessment, and was also a part of one of the urgent issues. BUT, because they missed it in their initial assessment, I was told it would be repaired at no charge. Like...what??? This is NOT what I'm used to hearing from a garage. Normally it's 'Oh, also we found this. Sucks to be you, it'll cost you more'. I was dumbfounded. Honestly, I still AM dumbfounded. Not only did this garage do that for me (have I mentioned I still can't believe that additional touch there?). Not ONLY did they somehow (haha, "Magically") come in at under budget when the original quote was way beyond it, but they also came back around and fixed the minor issue from the first repair that broke again. That's right, my windshield washer works, just in time for winter! Let's face it. Cars always need work. No matter how great or cruddy the car was to begin with. You can read this and make your own decision as to where you go. But I'm definitely sticking with the garage that stuck by me. And Just like I've been doing with my friends and coworkers (none of them live in the area and probably wouldn't come here, I just want to make them jealous), every time I go there, I will definitely be providing a review like this. Every time. Thank you so much for letting me feel comfortable and safe driving my car!!

WOW! Bill, we appreciate your kind words as well as your loyalty to our shop. We were more than happy to assist you with all your needs. Your previous experience was unfortunite, however, it is our job to make sure you never feel that way again! We look forward to seeing you in the future. Thank you for putting your trust in US.

- Automotive Magic
5

Shawn and his crew do an excellent job, and they keep you informed on their progress as they complete your service. Would never consider going somewhere else.

Wow! Thanks for the awesome review Rich!! We always appreciate your business and your kind words! You are an amazing customer!

- Automotive Magic
5

Great place

Thanks Jose for your review. Its a pleasure having you as one of our customers!

- Automotive Magic
5

Did Excellent Job !!

Thank you so much for your review! We appreciate your kind feedback.

- Automotive Magic
5

At Automotive Magic, I have always received excellent service on my car plus am happy they keep me informed as to when I need to think about e.g. new tires, brake pads, etc. The staff is courteous, helpful, and knowledgeable and if they are not certain, will check on the information to your question and get back to you.

Thanks for the awesome review Eileen. We always enjoy seeing you and we are so very glad that you love how much information we can give you! We do our best to inform everyone about their vehicles and what you should be keeping an eye on. We want to make sure your vehicle is always as safe as possible for you and your loved ones.

- Automotive Magic
5

Automotive Magic is the BEST! Not only reliable service i can trust but also friendly staff that goes the extra mile and provides full explanations on options and best way to approach service or repairs. THANK YOU!

Thank you for your kind review Faye! We love to make sure that our customers are getting the proper education on the best ways to take care of issues with their vehicle. What is best for one vehicle might not be the best option for another. Thank you for being an awesome customer!

- Automotive Magic
5

I found again that my SUV was in professional hands and the technician did a great job and followed up with things requested. Price is reasonable. Thank You ! I know my SUV is safe to drive. 👍👍🍎😍🧙‍♀️ It’s Magic!

Thank you for your kind review Nancy! It was a pleasure being able to sit and talk with you while the guys worked on the vehicle. We look forward to seeing you again!

- Automotive Magic
5

Good, friendly service.

Thank you for your review! It was a pleasure working on your vehicle!

- Automotive Magic
5

I am so very happy that My daughter recommended Automotive Magic. Everyone was so friendly and kind. The Bay Area is spotless. All the employees are very knowledgeable. I highly recommend Automotive Magic. They sent me a email with pictures of the areas that my car needed work to be done. I was shocked! They are very thorough and honest. I will continue to bring my car to this great place. A+ work.

Thank you for your review Maryann. It was a pleasure meeting you! We are so happy that we were able to solve the issue with your vehicle, we hope to see you again! We appreciate all your kind words.

- Automotive Magic
5

Thank you for always going the extra step to ensure that out cars are safe amd sound. You have always been there when ever service is needed on an emergency basis. Having the latest technology with your diagnostic equipment.

Thank you for your lovely review. We appreciate your business and it is our pleasure to service your vehicles! We will always do our best to get vehicles in weather it is for regular maintenance or emergency surposes. Our customers safety is out number one priority. Thank you for being awesome customers!

- Automotive Magic
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