5

Thank you so much for your 5 star review Robyn.

- Automotive Magic
5

This is a great place to have your car serviced. They’re honest and thorough and will work with you to help control prices. Highly recommended

Thanks so much Greg. We're always happy to help in any way that we can!

- Automotive Magic
1

My vehicle failed emissions inspection. I brought it here and was told that I needed four new sensors at a cost of $2000. I brought it to another mechanic and It needed two sensors and two vacuum hoses to be replaced for a total cost of $470. Needless to say I will never go back to these thieves again

Hi Andrew, Thanks for taking the time to leave us a review. We always like to hear from our customers, even when the feedback is not positive because it helps us do a better job. I would also like to thank you for being a customer for over a year. Up till this point, you’ve trusted us to do a lot of work on your truck and that means a lot to me. Since I opened the doors of Automotive Magic in 2003, I’ve taken all customer reviews very seriously and since I was not personally involved in this job, I reviewed all of our notes and spoke to each of our team members who spoke with you and serviced your vehicle to get the details on your visits. Not only do we have very detailed internal processes and procedures in place to handle pulling codes and diagnosing the safety and reliability of your vehicle but we also subscribe to a professional automotive diagnostic software service that gives us a comprehensive picture of the true nature of a problem and what is needed to fix it. When many automotive repair shops pull codes for “free” you only get half of the story. In your case, we performed a comprehensive diagnostic when you first brought your truck to our shop back on March 9th of 2021. At that time we notified you of our service recommendations to restore your vehicle to a safe and reliable condition. That list included two O2 sensors and your catalytic converter. At that time you declined to do the majority of this work including the work on your O2 sensors and catalytic converter. In July you returned to diagnose a check engine light issue. At that time you again declined to do any of the deferred maintenance items we had suggested. You returned on August 24th because you had taken your vehicle to another shop that did some work but did not address the root problem as the check engine light was still on. Over the past year you have visited our shop 6 times and each time we have done our best to provide you excellent service. At the end of the day, we want our diagnosis to be right the first time every time and to make sure that every vehicle leaves our shop in a safe and reliable condition. I believe we have delivered on the first promise of an accurate diagnosis but unfortunately when maintenance is deferred too long, it doesn’t simply go away, it compounds. That being said, when you add up the parts and the digital diagnosis along with the scanner data we provided you, your job did not add up to $2,000. I’m not sure where this number came from. Maybe you were including the cost of deferred maintenance as well? I’m glad that you got the issues taken care of that allowed your vehicle to pass inspection but again, our main concern is that you continue to have a safe and reliable vehicle. I’m open to speaking with you anytime if you’d like to discuss the matter further or ever need help in the future. Best regards, Shawn Gilfillan Automotive Magic (973) 366 3777

- Automotive Magic
5

Been coming to these guys for years. They just keep getting better. Easily one of the best shops in NJ.

Thank you so much, Matthew! We appreciate that you place your trust in us with your Cadillac and we will always do our absolute best to ensure that it's running its best and that we take care of you.

- Automotive Magic
5

I scheduled my GT to have larger fuel injectors installed and they had it done in no time. Great quality work and the workers are top notch. I live an hour away and it is so worth the drive knowing my cars are in good hands. Thanks again AM!

Thank you so much, Neal. We are honored that you have placed your trust in us and that you are willing to make the hour trip to have your vehicle serviced by our talented technicians. We strive to always make sure that our customers are safe and happy! Thank you for the review!

- Automotive Magic
5

Thank you Mariele, we truly appreciate your five star review

- Automotive Magic
5

I was having issues with my vehicle in reverse. I brought the car to them and after diagnosing my vehicle they found that the transmission needed replacing. They informed me that the trans was most likley covered under the vehicle warranty and I should bring it to the dealer. They were right and saved me alot of money. If they told me we need to replace the trans (no warranty) I would have hired them to do it. Instead, they were more concerned about doing the right thing than taking advantage of a situation to make money. These guys are honest and reliable. Every business should be run this way.

Thank you, Alfred, We truly appreciate your business and the trust you placed in us. Thank you for giving us an opportunity to service your vehicle. We hope to see you again.

- Automotive Magic
5

Thank you for your five-star review Kenzi.

- Automotive Magic
5

called for a small repair.Car was fixed in less than an hour.

Happy we could help Jim. Thank you for your five-star revew!

- Automotive Magic
5

Another awesome experience with Automotive Magic-job done right, on time, and on budget.

We are always here for you Kevin. Thank you for trusting us over and over again. We truly appreciate you!

- Automotive Magic
Automotive Magic is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Magic (973) 366-3777, Magic Lube and Rubber (973) 663-4472 if you have any issues in accessing any area of our website.