I once came to this garage with a different vehicle that was having even more problems than the one I currently have (in the end, that vehicle was good for nothing but selling it for scrap). At that time, they were courteous and had a plan mapped out for me. I ended up not being able to leave the vehicle with them, but I was so impressed with how well I was treated with a beat up old rusted vehicle, that when I had a problem with my new vehicle, they were the first place I thought of. They fixed the immediate problem, and gave me estimates for additional problems. Steven (Stephen?) was very honest and down-to-earth with me (My favorite part of the conversation was his asking something like "how long are you truly looking to drive this car?" Because yes, this car has a lot of problems - Thanks, other garage who sold me that car!). The main problem got fixed, and I was on my way. It was a 4-star experience, I left a 4-star review. That is NOT a bad experience or review, mind you. There was one minor issue. This time I had a few very urgent issues which came up. Again, the staff at Automotive Magic was very down to earth with me. In a perfect world, I'd have the money to fix all of the problems. That said, in a perfect world I'd just buy a new car that's more reliable. Not AM's fault at all there. I told them my plan for the car, and that I needed only to fix the issues that would get me through to that target. And my budget. Not only was the garage willing to work with me on that, they called me the next day and said they found ANOTHER issue they missed in their initital assessment, and was also a part of one of the urgent issues. BUT, because they missed it in their initial assessment, I was told it would be repaired at no charge. Like...what??? This is NOT what I'm used to hearing from a garage. Normally it's 'Oh, also we found this. Sucks to be you, it'll cost you more'. I was dumbfounded. Honestly, I still AM dumbfounded. Not only did this garage do that for me (have I mentioned I still can't believe that additional touch there?). Not ONLY did they somehow (haha, "Magically") come in at under budget when the original quote was way beyond it, but they also came back around and fixed the minor issue from the first repair that broke again. That's right, my windshield washer works, just in time for winter! Let's face it. Cars always need work. No matter how great or cruddy the car was to begin with. You can read this and make your own decision as to where you go. But I'm definitely sticking with the garage that stuck by me. And Just like I've been doing with my friends and coworkers (none of them live in the area and probably wouldn't come here, I just want to make them jealous), every time I go there, I will definitely be providing a review like this. Every time. Thank you so much for letting me feel comfortable and safe driving my car!!
WOW! Bill, we appreciate your kind words as well as your loyalty to our shop. We were more than happy to assist you with all your needs. Your previous experience was unfortunite, however, it is our job to make sure you never feel that way again! We look forward to seeing you in the future. Thank you for putting your trust in US.
- Automotive Magic